Nava Ramanan, Deputy Director, U.K. Ministry of Justice

U.K. Ministry of Justice Relies on Juniper for Organizational Efficiency and Prisoner Rehabilitation

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Slide showing a photo of a U.K.-based prison with the words, “See how a reliable network delivers a simpler, better experience” over it.

From blind spots to brilliance: AI-powered network transforms the U.K. Ministry of Justice’s network

The U.K. Ministry of Justice used Juniper to transform its networks, slashing wait times, predicting problems before they happen, and empowering even non-technical staff. Watch the video to see how its AI-enabled network helps change lives with prison rehabilitation.

Read the full case study.

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You’ll learn

  • How Juniper Networks Mist AI platform transformed the U.K. Ministry of Justice's nationwide network

  • Benefits of AI-driven network management for government agencies, including improved efficiency, user experience, and operational effectiveness

Who is this for?

Network Professionals Business Leaders

Host

Nava Ramanan Headshot
Nava Ramanan
Deputy Director, U.K. Ministry of Justice

Transcript

0:03 So the Ministry of Justice is a central  government department, which has over  

0:07 94,000 staff working across multiple agencies  like courts, prisons, probation services. Our  

0:14 mission is to provide simpler, faster,  and better services to all of our users.

0:20 The pain points we needed to solve is  lack of visibility and identifying the  

0:25 end-to-end user experience as well  as long fault resolution times.

0:29 So the improvements we have seen as a result  is vastly reduced time to resolve the faults  

0:35 and issues and in some cases even the ability  to prevent before they occur. For example,  

0:41 a bad cable is clearly visible on the Mist  portal even before the users report an issue  

0:47 so we proactively go in and remediate  them. And this doesnít need a large  

0:53 technical ability to do that because the  Mist portal enables operations managers  

0:57 to look into that and raise tickets where  needed or action them through the portal.

1:03 So the benefits of AI and specifically using  the Mist cloud manage access is we donít need  

1:09 engineers to go through the logs to understand  whatís going on. The AI part will do it for us.

1:16 Everything we do within Justice Digital is  all about providing that rich user experience.

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