Halfords Revolutionizes its Customer Experience With Juniper's AI-Driven Network

0:00 it's absolutely vital to us at Halfords

0:03 that every customer has the best

0:04 possible experience from the moment they

0:07 turn to us whether that be online or

0:10 visiting one of our stores or garages or

0:13 even having one of our vans arrive at

0:15 their home or place of work

0:16 [Music]

0:17 then we need to be able to offer the

0:19 best service the best products and of

0:22 course ensure that our colleagues have

0:23 the best tools technology and data at

0:26 the fingertips

0:27 this is all part of a philosophy to

0:30 expand the range of services products

0:32 and knowledge that we can offer to our

0:33 customers and make every customer touch

0:36 point a positive one whether that's

0:38 customers choosing to buy accessories

0:40 needing an mot or a service on their

0:42 vehicle or wanting one of our

0:44 comprehensive wecheck services

0:47 our colleagues can now provide greater

0:49 in-depth information across our entire

0:51 range of products and services

0:53 what that means is we know the network

0:55 is now completely reliable stable secure

0:58 and AI ready so now all of our systems

1:01 are completely aligned from back office

1:03 to in-store and Beyond

1:08 the reality is we're now able to

1:09 understand our customers requirements

1:11 better and offer advice and solutions

1:13 much more comprehensively definitely

1:16 different Quite A lot's changed I'd say

1:18 it's better it's got better it feels

1:20 more personal and friendly we can tell

1:22 that the customer is happier it's a

1:24 better customer experience now the

1:26 customer is happier and we're happier

1:28 this isn't just a digital transformation

1:30 story it's not even a juniper story it's

1:33 a business transformation story

1:34 [Music]