Dartmouth College Rolls Out a Wireless Refresh and Utilizes AI

0:00 [Music]

0:02 Dartmouth is a liberal arts college in

0:04 New Hampshire we have about 5,500

0:07 undergrad students about 1,500 grad

0:09 students across a variety of

0:11 professional schools one of the

0:13 challenges in providing IT at a

0:15 university is people nowadays just

0:17 expecting technology to work we're no

0:19 longer at the point where Wi-Fi is the

0:20 primary access method is the only access

0:22 when we started evaluating the various

0:24 vendors for our Wireless refresh one

0:27 thing that really stood out to us about

0:28 missed is not just that it's very solid

0:30 Wi-Fi which it absolutely is but just

0:32 that is also build ground up with an API

0:34 so if you're looking to tie Wireless

0:37 into more than just itself and expose

0:39 aspects of it to other parts of the IT

0:41 infrastructure a well-formed API is is

0:43 obviously the best way to do that

0:44 initially when we started the journey

0:46 with Myst we actually thought dai part

0:48 was a gimmick just because AI nml are

0:51 the two most commonly used buzzwords

0:53 people throw at you as it turns out miss

0:55 AI engine Marvis has been

0:57 transformational in how we approach

0:59 solving wireless tickets

1:00 Marvis basically just enables people to

1:02 interact with all of the data that mist

1:04 is accumulating as a system and ask it

1:07 natural language questions you can just

1:08 bring up Marvis and literally say what

1:11 is wrong with Bob's Wi-Fi today and

1:12 it'll give you back an answer when we

1:14 were initially trying to figure out how

1:16 to actually utilize Marvis in our

1:17 network we figured why not just go

1:19 straight to the experts so we asked miss

1:20 to come in and do a training session for

1:22 our service desks and show them how to

1:23 best utilize this tool since then the

1:25 amount of tickets we get from those

1:27 areas are just down by about a factor of

1:30 10 and there's just so many

1:32 opportunities for for expanding Marvis

1:34 it's getting smarter and smarter all of

1:36 this also really plays into our current

1:39 drive to get back into what a Dartmouth

1:41 used to be described as the golden age

1:43 of computing first time that the words

1:44 artificial intelligence were put

1:46 together were at a 1956 summer workshop

1:49 at Dartmouth with names like Marvin

1:50 Minsky Claude Shannon I mean the twenty

1:53 people of who is who in AIO information

1:55 theory today right now we're trying to

1:57 undergo an effort to get back to this

1:59 place where we're not just a service

2:00 provider even though we very much are

2:02 but it's more of a partnership and I

2:04 think with this new network upgrade

2:06 we're very much trying to deliver

2:07 exactly

2:10 [Music]

2:13 you